mactune


The only call you need to make for Mac support.


We can source, configure and repair your Mac systems, from simple home-based solutions for people who don't want the hassle of managing their IT, through to complex business systems.

Passion

We know tech, but we love people. We won't baffle you with jargon. We listen to what you need from your Mac, we set up systems to meet those needs, and then we make sure everything runs perfectly. It's really that simple.

Support

New system setups, maintenance, troubleshooting, upgrades and migration, data recovery and crisis prevention are all our specialties. With more than 350 clients around Australia and the world, we've seen it all. Whether you only need help once a year, or once a week, we can do it.

Questions

Whether you already know what you want, don't know where to start, or things just aren't running properly and you don't know why, we can assess your needs over the phone, in person or via remote access and provide a unique solution that matches your requirements.

Apple iMac Retina

Global Support


Sydney - Bangkok - Tokyo

We are specialists in global desktop support. Wherever you are in the world - Rome or London, Sydney or New York - we can control your Mac remotely, whenever problems arise.

mactune’s customers are constantly on the move, which is the way it should be in this digital age. We are available via phone, Skype and email when you need us. Remote support services can be convenient, fast and focused on the urgent issues at hand. Remote sessions also have less waiting times and have a lower cost resolution, providing a great solution for businesses globally. Support is only a phone call away.

With mactune’s TeamViewer app, a powerful screen sharing application, we are able to see and control your computer with you and resolve issues remotely where an internet connection is available.

As well as daily support, even routine tasks such as back up monitoring and maintenance tasks can be provided remotely. Supplying cost effective IT maintenance.

Systems, Migration & Training


Setting up a new system from scratch? We work directly with the wholesalers and can help you to source and package the latest products and solutions at great prices. Most of our clients source their new machines directly through us and hit the ground running after we've set up the entire system to match their preferences and preferred solution.

Moving from PC to Mac? Let us make sure your valuable documents, emails, contacts, and networks, transfer seamlessly. mactune will work with your PC technicians to back up and transfer your valuable data to your new Mac solution.

mactune can also assist you with your new iPhone or iPad. Transfer photos and documents, setting up your new iOS device, as well as training and backups for your mobile device.

Apple MacBook Pro
Apple iPhone 6

Our Network


We work closely with web developers, database administrators, designers, app developers and many other technical services. One call to us connects you with an extensive IT support & solutions network.

Our suppliers are wholesale providers so you save on retail prices right from the start. Providing all your Apple computer and peripheral needs, devices such as printers, consumables, monitors, cables, external back up solutions and much more.

Our suppliers are also an Apple Authorised Service Centre.

Whether your Mac, iPhone, iPad, iPod, Apple Watch or Beats is in or out of warranty you can rest assured our dedicated Apple Certified Technicians will ensure your apple products get the best treatment possible.

Support


Only a phone call away!

mactune's responsiveness to support is second to none. We don’t sleep! If you require a helping hand with anything mac related we are here to help.

mactune offers several different support services as well as varying rates for different support requirements.

Starting with our hourly rate of $150 + GST for quick support and for onsite support for our new customers, to our PrePaid Packages continuous support for our larger and more needy customers.

On Call

$150 / hour +GST

Standard Hourly Rate without a PrePaid Package

  • 24 Hours / 7 Days
  • Onsite: 08:00 ~ 18:00
  • System Setup
  • System Installs
  • Training
  • Reporting

PrePaid 5

$700 +GST

PrePaid Package of 5 hours of support.

  • 24 Hours / 7 Days
  • Billed in 15 minute intervals
  • Onsite: 08:00 ~ 18:00
  • System Setup
  • System Installs
  • Training
  • Activity Report
  • Valid 12 months

PrePaid 10

$1350 +GST

PrePaid Package of 10 hours of support.

  • 24 Hours / 7 Days
  • Billed in 15 minute intervals
  • Onsite: 08:00 ~ 18:00
  • System Setup
  • System Installs
  • Training
  • Activity Report
  • Valid 12 months

People


mactune has a variety of technical experts that can assist our customers.

Nicholas Greene


Founder

Nicholas is a former Apple Solutions Specialist and Technical Support Agent who is passionate about solving and helping Mac users in need, wherever they are in the world.

With over 20 years experience as a apple support technician and solutions expert, he has maintained mactune’s excellent reputation for quality of service. Nicholas is based in Sydney and Bangkok.

Phillip Mills


Website Design

Phillip is a Service Management Professional and former Apple Technical Support Engineer and Trainer for South East Asia who specialises in website design, coding and offers onsite support for customers in Tokyo.

As mactune’s System Engineer, Phillip is able to remote worldwide to assist clients with a multitude of technical and system issues, as well as designing and coding our clients amazing web sites. Phillip is also fluent in English and Japanese.

Yanan Attasopon


Social Networking

Palm is the former Social Media Manager for Suzuki Thailand. Palm is fluent in Thai, English, Japanese and Chinese, as well as being mactune’s Asian based Social Media Manager and Onsite technical advisor.

Based in Bangkok, Palm is able to meet mactune's clients in person within Bangkok and districts, as well as converse and work online with our international clients regarding their Social Media requirements.

Testimonials