We can source, configure and repair your Mac systems, from simple home-based solutions for people who don't want the hassle of managing their IT, through to complex business systems.
We know tech, but we love people. We won't baffle you with jargon. We listen to what you need from your Mac, we set up systems to meet those needs, and then we make sure everything runs perfectly. It's really that simple.
New system setups, maintenance, troubleshooting, upgrades and migration, data recovery and crisis prevention are all our specialties. With more than 350 clients around Australia and the world, we've seen it all. Whether you only need help once a year, or once a week, we can do it.
Whether you already know what you want, don't know where to start, or things just aren't running properly and you don't know why, we can assess your needs over the phone, in person or via remote access and provide a unique solution that matches your requirements.
We are specialists in global desktop support. Wherever you are in the world - Rome or London, Sydney or New York - we can control your Mac remotely, whenever problems arise.
mactune’s customers are constantly on the move, which is the way it should be in this digital age. We are available via phone, Skype and email when you need us. Remote support services can be convenient, fast and focused on the urgent issues at hand. Remote sessions also have less waiting times and have a lower cost resolution, providing a great solution for businesses globally. Support is only a phone call away.
With mactune’s TeamViewer app, a powerful screen sharing application, we are able to see and control your computer with you and resolve issues remotely where an internet connection is available.
As well as daily support, even routine tasks such as back up monitoring and maintenance tasks can be provided remotely. Supplying cost effective IT maintenance.
Setting up a new system from scratch? We work directly with the wholesalers and can help you to source and package the latest products and solutions at great prices. Most of our clients source their new machines directly through us and hit the ground running after we've set up the entire system to match their preferences and preferred solution.
Moving from PC to Mac? Let us make sure your valuable documents, emails, contacts, and networks, transfer seamlessly. mactune will work with your PC technicians to back up and transfer your valuable data to your new Mac solution.
mactune can also assist you with your new iPhone or iPad. Transfer photos and documents, setting up your new iOS device, as well as training and backups for your mobile device.
We work closely with web developers, database administrators, designers, app developers and many other technical services. One call to us connects you with an extensive IT support & solutions network.
Our suppliers are wholesale providers so you save on retail prices right from the start. Providing all your Apple computer and peripheral needs, devices such as printers, consumables, monitors, cables, external back up solutions and much more.
Our suppliers are also an Apple Authorised Service Centre.
Whether your Mac, iPhone, iPad, iPod, Apple Watch or Beats is in or out of warranty you can rest assured our dedicated Apple Certified Technicians will ensure your apple products get the best treatment possible.
mactune's responsiveness to support is second to none. We don’t sleep! If you require a helping hand with anything mac related we are here to help.
mactune offers several different support services as well as varying rates for different support requirements.
Starting with our hourly rate of $150 + GST for quick support and for onsite support for our new customers, to our PrePaid Packages continuous support for our larger and more needy customers.
Standard Hourly Rate without a PrePaid Package
PrePaid Package of 5 hours of support.
PrePaid Package of 10 hours of support.
mactune has a variety of technical experts that can assist our customers.
Nicholas is a former Apple Solutions Specialist and Technical Support Agent who is passionate about solving and helping Mac users in need, wherever they are in the world.
With over 20 years experience as a apple support technician and solutions expert, he has maintained mactune’s excellent reputation for quality of service. Nicholas is based in Sydney and Bangkok.
Phillip is a Service Management Professional and former Apple Technical Support Engineer and Trainer for South East Asia who specialises in website design, coding and offers onsite support for customers in Tokyo.
As mactune’s System Engineer, Phillip is able to remote worldwide to assist clients with a multitude of technical and system issues, as well as designing and coding our clients amazing web sites. Phillip is also fluent in English and Japanese.
Palm is the former Social Media Manager for Suzuki Thailand. Palm is fluent in Thai, English, Japanese and Chinese, as well as being mactune’s Asian based Social Media Manager and Onsite technical advisor.
Based in Bangkok, Palm is able to meet mactune's clients in person within Bangkok and districts, as well as converse and work online with our international clients regarding their Social Media requirements.
Nicholas from mactune has looked after our Macs and Apple needs since 2001. He has advised us on purchasing the right Apple equipment, configuring it, getting the right software and apps, and helped us to make everything work properly. This was well before Apple got their act together and started providing some support. There was no Apple Genius Bar. Nicholas was our Apple Genius and still is! Even though Apple now offers better support than they used to, nothing Apple offers comes anywhere close to what Nicholas does for us.
Regardless of where I am in the world, or the time of day, or day of the week, it is reassuring to know that Nicholas is only a mouse click, phone call or Skype call away. I have recommended scores of people to mactune over the years, and sung his praises from the speaking platform and in my books, and I will continue to do so. Put simply Nicholas genuinely cares… and it shows. Thank you Nicholas & mactune.
After 17 years as resident CEO of a national professional organisation in Canberra, on departure in 1991, I was presented with one of the early small Mac desktop computers. Thus began a love affair with user-friendly Apple Macs!
On relocating to an administrative position in Sydney, I found a need to update progressively to enjoy the ever-improving systems and software becoming available from Apple.
For some 15 years now, I consider myself fortunate to have gained the support of Nicholas Greene, of mactune, who, when operational problems have arisen (together with attendant grumpiness and impatience), Nicholas has always has been available on line from anywhere to give sound professional advice in a cool, calming and gracious manner.
Nicholas is a real “people person” and in these days of virtual reality, it has been reassuring to have ready access to old-fashioned personalised service whereby the customer comes first.
I have found Nicholas Greene from mactune a very personable and conscientious IT professional over many years.
Not only is he prompt and extremely capable, he’s been a great advisor on many and varied IT business solutions, and makes every endeavour to keep costs down and solutions simple.
I’ve no hesitation recommending his services to a small-medium-sized company like ourselves.
Since 2008 Eden Road Wines have used mactune for support and advise on all our IT needs. With Eden Road Wines sales staff located all over Australia and representatives regularly traveling overseas we require 24/7 service.
mactune gives the very best support. I am always truly amazed at how quickly they always respond to problems or questions that we have. mactune is reliable, friendly and always happy to explain things in detail if necessary. I can highly recommend their service.
to any company that strive towards excellence… and you can quote me on that.
Nicholas, at mactune, has magic fingers. Somehow, from any where in the world he can access my machine and fix anything.
He is incredibly quick at responding to my cries for help, and if it is serious enough to need a home visit, he makes time, anytime. It is very re-assuring to have access to his expertise.
I've worked with mactune for many years. They are second to none when it comes to experience and client service – wherever they are and whatever time it is, they are always contactable and help me to resolve any issues or answer any queries I have immediately. mactune also designed my website.
My brief was for it to be simple, clean and effective and it's just that. I've received many comments about my website and of course didn't hesitate to recommend the wonderful company behind it, mactune
mactune have been looking after all my Mac purchases, upgrades, maintenance and networks for the past 6 years or more. I have always found them to be responsive, professional and helpful. They have saved me more hours than I can count with their trouble shooting, problem solving and outstanding service. I would happily recommend them to anybody looking for Mac IT support.
Just like I get my hair cut by a hairdresser and my tax done by an accountant, I get my Mac check-ups done by mactune. Nick has been sorting out my technological incompetence for years, and I trust him to get the job done well, and cost-efficiently. Wouldn't go to anyone else.